KhanNa publishers

My Account & My Orders

Q :- What is 'My Account'? How do I update my information?

Ans:-My Account is a customer´s exclusive space on Khanna Publishers website that holds all their account, profile and order information. It is easy to update your Khanna Publishers account page, just login with your user name and password to edit or view your orders any time through 'My Account'.
'My Account' allows you complete control over your transactions on Khanna Publishers:
•   Manage/edit your personal data like address, phone numbers, email ids
• Change your password

Q :- How do I know my order has been confirmed?

Ans:- Once you have placed an order with Khanna Publishers and payment authorization has been received, the publisher confirms receipt of the order and begins processing it.
You will receive an email containing the details of your transaction. In this mail you will be provided with a unique Order ID (e.g. OD01202130213), a listing of the book(s) you have ordered and the expected delivery time.
You will also be notified when the publisher ships the book(s) to you. Shipping details will be provided with the respective tracking number(s).

Q :- Can I order a product that is 'Out of Stock'?

Ans:-Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Khanna Publishers.

Shopping

Q :- Is it necessary to have an account to shop on Khanna Publishers?

Ans:- Yes it is necessary to create an account to shop on Khanna Publishers, which can be done by completing a short registration form. By creating your own account, you can enjoy a more personalized shopping experience on Khanna Publishers, including recommendations, quicker checkout and a wish list facility

Payments

Q :- How do I pay for a Khanna Publishers purchase?

Ans :-Khanna Publishers offers you multiple modes of payment method. Whatever your method of payment, you can rest assured that Khanna Publishers' trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, online Payment Gateway, or offlinemodes likeDemand Draft or Banker´s Note.Khanna Publishers also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.

Q :- Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Khanna Publishers?

Ans :-There are NO hidden charges when you make a purchase on Khanna Publishers. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. There are no extra delivery charges levied by us.

Q :- How do I pay using a credit/debit card?

Ans :- We accept payments made by credit/debit cards issued in India. Our payment gateway is powered by India´s leading payment gateway service CC AvenueTM.

Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the back of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Q :- Is it safe to use my credit/debit card on Khanna Publishers?

Ans :- Your online transaction on Khanna Publishers is secure with the highest levels of transaction security currently available on the Internet. CC Avenue uses CCAvenue uses the most powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission. To put this into non-technical terms, it would take 340,000,000,000 years for today's fastest computers to crack Verisign SSL. Click here to verify their certificate.

Q :- What steps does Khanna Publishers take to prevent card fraud?

Ans :- Khanna Publishers realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

Q :- What is a 3D Secure password?

Ans :- The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "MastercardSecureCode" services, respectively

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

Q :- How can I get the 3D Secure password for my credit/debit card?

Ans :- You can register for the 3D Secure password for your credit/debit card by visiting your bank's website. The registration links for some of the banks have been provided below for easy reference:

State Bank of India ICICI Bank HDFC Bank/ Punjab National Bank
Axis Bank Corporation Bank Andhra Bank Bank of Baroda
Standard Chartered India Union Bank of India Central Bank of India Citibank
Deutsche Bank Dhanlakshmi Bank IDBI Bank ING Vysya Bank
IndusInd Bank Federal Bank Kotak Mahindra Bank KarurVysya Bank
Oriental Bank of Commerce South Indian Bank Vijaya Bank Canara Bank

Q :- Can I use my bank's Internet Banking feature to make a payment?

Ans :- Yes. Khanna Publishers offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.
We accept payment through Internet Banking for the following banks:

ABN Amro Bank Axis Bank Allahabad Bank Andhra Bank
Bank of Bahrain and Kuwait Bank of Baroda Bank of India Bank of Maharashtra
Bank of Rajasthan Central Bank of India Citibank City Union Bank
Corporation Bank Deutsche Bank Development Credit Bank Dhanlaxmi Bank
Corporation Bank Deutsche Bank Development Credit Bank Dhanlaxmi Bank
Federal Bank HDFC Bank ICICI Bank IDBI Bank
ING Vysya Bank Indian Overseas Bank Indian Bank IndusInd Bank
Jammu & Kashmir Bank Karnataka Bank KarurVysya Bank Kotak Mahindra Bank
Lakshmi Vilas Bank Oriental Bank of Commerce Punjab National Bank Royal Bank of Scotland
Lakshmi Vilas Bank Oriental Bank of Commerce Punjab National Bank Royal Bank of Scotland
South Indian Bank Standard Chartered Bank State Bank of Hyderabad State Bank of India
State Bank of Mysore State Bank of Travancore Syndicate Bank Tamilnad Mercantile Bank
Union Bank of India United Bank of India Vijaya Bank YES Bank

Q :- Can I make a credit/debit card or Internet Banking payment on Khanna Publishers through my mobile?

Ans :- Yes, you can make credit card payments through the Khanna Publishers mobile site and application. Khanna Publishers uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

Order Status

Q :- How do I check the current status of my orders?

Ans :- You can review the status of your orders and other related information on your My Account page.
On the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

Q :- What do the different order statusesmean?

Ans :- Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by us.
Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery. Note the Tracking ID and Track your Order.
Order Cancelled: The order was cancelled.

Q :- When and how can I cancel an order?

Ans :- You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Us with the order number.

Shipping

Q :-What are the delivery charges?

Ans :- There are no extra delivery charges levied by us.

Q :- Are there any hidden costs (sales tax, octroietc) on items sold by sellers?

Ans :- No. There are zero hidden charges when you make a purchase on Khanna Publishers. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. There are no delivery charges levied by us.

Q :- What is the estimated delivery time?

Ans :- Khanna Publishers generally ship the items within 4-5 working days after receiving payment/authorization from the payment gateway. Working days exclude public holidays and Sundays. Estimated delivery time is dependent on the following factors
'In Stock'
For items listed as "In Stock", Khanna Publishers will mention the delivery time based on your location Pin Code (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

'Available'
Khanna Publishers might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated shipping time to your location.

'Out of Stock'
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.
'Out of Print'
This product is not available because it is no longer being published and has been permanently discontinued.

Q :- Why does the delivery date not correspond to the delivery timeline mentioned?

Ans :- It is possible that the courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the book page. In this case, we add a day to the estimated date. Some courier partners, e.g. Indian Postal Service, do not work on Sundays and this is factored in to the delivery dates.

Q :- Does Khanna Publishers deliver internationally?

Ans :- As of now, Khanna Publishers doesn't deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.

Delivery

Q :- How does the delivery process work?

Ans :- All deliveries are scheduled through postal services vide regular post or speed post. You will be informed when the consignment is posted and will also be provided a tracking number.

During checkout you will be prompted to provide your location's Pin Codein order to ensure that the postal services does indeed deliver to you.

Q :- How are items packaged?

Ans :- Products are shipped in packages with waterproof plastic wrap.

Q :- How can I track the delivery of my order?

Ans :- All items sold by sellers on Khanna Publishers are delivered through postal services vide regular post or speed post. You will be informed when the your consignment is posted and will also be provided a tracking number you may use to track the consignment through the India Post website to know where your order has reached.

Cancellations & Returns

Q :- How do I cancel an order?

Ans :- You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
Unfortunately, an order cannot be cancelled once the item has been shipped or delivered to you.

Q :- How can I cancel items in my order?

Ans :- You can cancel any item in your order, till before the item is shipped.
In order to cancel an item in your order
- Log into your Khanna Publishers account and go to the 'My Orders' page
- Identify the item you want to cancel and click on the corresponding 'View Details' link
- In the detailed order page, you will see 'Cancel' links against each of the items in that order
- Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
- Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

Q :- Why do I see a disabled 'Cancel' link?

Ans :- A disabled 'Cancel' link can mean the following things:
- The item is being shipped together with another order of yours
In any of the above cases, you can get in touch with our Customer Support for more information

Q :- How long will it take to process my cancellation request?

Ans :- Once you request the cancellation of book(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
The refunded amount will be made available immediately through the account you had paid.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Khanna Publishers.

Q :- What are the modes of refund available after cancellation?

Ans :- In order to confirm cancellation of book(s) in your order, you need to indicate your refund preference.
Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction
Once you have requested the cancellation of book(s) in your order, Khanna Publishers will complete the cancellation and initiate the refund
Cancellations made against credit card payment will be refunded through your individual credit card service.