FAQ

My Account & My Orders

What is 'My Account'? How do I update my information?

It is easy to update your Khanna Publishers account and view your orders any time through 'My Account'.

'My Account' allows you complete control over your transactions on Khanna Publishers

  • Manage/edit your personal data like address, phone numbers, email ids

  • Change your password

  • Track the status of your orders

How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received, the publisher confirms receipt of the order and begins processing it.

You will receive an email containing the details of your transaction. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the book(s) you have ordered and the expected delivery time.

You will also be notified when the publisher ships the book(s) to you. Shipping details will be provided with the respective tracking number(s).

Can I order a product that is 'Out of Stock'?

Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Khanna Publishers.


Shopping

Is it necessary to have an account to shop on Khanna Publishers?

You can shop on Khanna Publishers by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Khanna Publishers account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a wishlist.


Payments

How do I pay for a Khanna Publishers purchase?

Khanna Publishers offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Khanna Publishers's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, Online payment gateway, or offline in the form of demand draft or bankers note.

Khanna Publishers also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Khanna Publishers?

There are NO hidden charges when you make a purchase on Khanna Publishers. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on the seller policy.


How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India.


Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.


Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.


Is it safe to use my credit/debit card on Khanna Publishers?

Your online transaction on Khanna Publishers is secure with the highest levels of transaction security currently available on the Internet. Khanna Publishers uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Khanna Publishers are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.


What steps does Khanna Publishers take to prevent card fraud?

Khanna Publishers realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.


What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.


The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.


How can I get the 3D Secure password for my credit/debit card?

You can register for the 3D Secure password for your credit/debit card by visiting your bank's website. The registration links for some of the banks have been provided below for easy reference:


State Bank of India

ICICI Bank

HDFC Bank

Punjab National Bank

Axis Bank

Corporation Bank

Andhra Bank

Bank of Baroda

Standard Chartered India

Union Bank of India

Central Bank of India

Citibank

Deutsche Bank

Dhanlakshmi Bank

IDBI Bank

ING Vysya Bank

IndusInd Bank

Federal Bank

Kotak Mahindra Bank

Karur Vysya Bank

Oriental Bank of Commerce

South Indian Bank

Vijaya Bank

Canara Bank

Can I use my bank's Internet Banking feature to make a payment?

Yes. Khanna Publishers offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

We accept payment through Internet Banking for the following banks:

ABN Amro Bank

Axis Bank

Allahabad Bank

Andhra Bank

Bank of Bahrain and Kuwait

Bank of Baroda

Bank of India

Bank of Maharashtra

Bank of Rajasthan

Central Bank of India

Citibank

City Union Bank

Corporation Bank

Deutsche Bank

Development Credit Bank

Dhanlaxmi Bank

Federal Bank

HDFC Bank

ICICI Bank

IDBI Bank

ING Vysya Bank

Indian Overseas Bank

Indian Bank

IndusInd Bank

Jammu & Kashmir Bank

Karnataka Bank

Karur Vysya Bank

Kotak Mahindra Bank

Lakshmi Vilas Bank

Oriental Bank of Commerce

Punjab National Bank

Royal Bank of Scotland

South Indian Bank

Standard Chartered Bank

State Bank of Hyderabad

State Bank of India

State Bank of Mysore

State Bank of Travancore

Syndicate Bank

Tamilnad Mercantile Bank

Union Bank of India

United Bank of India

Vijaya Bank

YES Bank

Can I make a credit/debit card or Internet Banking payment on Khanna Publishers through my mobile?

Yes, you can make credit card payments through the Khanna Publishers mobile site and application. Khanna Publishers uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.



Order Status

How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' section

In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.


What do the different order status mean ?

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.
Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
Order Cancelled: The order was cancelled.


When and how can I cancel an order?

You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Us with the order number.

Shipping


What are the delivery charges?

Delivery charge varies for regular mail or speed post. The cost is included in the cost of the book at the time of order creation


Are there any hidden costs (sales tax, octroi etc) on items sold by sellers

No. There are zero hidden charges when you make a purchase on Khanna Publishers. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges.

What is the estimated delivery time?

                Khanna Publishers generally ship the items within the time specified on the book page. Business days exclude public holidays and Sundays.


                Estimated delivery time is dependent on the following factors

                • The destination to which you want the order shipped to and time to deliver by our delivery partner


'In Stock'

                For items listed as "In Stock", Khanna Publishers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6                 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may                 take 1-2 weeks depending on the location.


'Available'

                Khanna Publishers might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated shipping                 time to your location.


'Out of Stock'

                Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.


'Out of Print'

                This product is not available because it is no longer being published and has been permanently discontinued.

   

Why does the delivery date not correspond to the delivery timeline mentioned?

                It is possible that the our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the book page. In                 this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.


Does Khanna Publishers deliver internationally?

                As of now, Khanna Publishers doesn't deliver items internationally.


You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.


Delivery

How does the delivery process work?

                All deliveries are scheduled through postal services vide regular post or speed post. You will be informed when the your consignment is posted and will also be                 provided a tracking number.


                During checkout you will be prompted to provide your location's pincode in order to ensure that the postal services does indeed deliver to you.


How are items packaged?

                Products are shipped in packages with waterproof plastic wrap. 


How can I track the delivery of my order?

                All items sold by sellers on Khanna Publishers are delivered through postal services vide regular post or speed post. You will be informed when the your consignment                 is posted and will also be provided a tracking number


Cancellations & Returns

How do I cancel an order?

                You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

                Unfortunately, an order cannot be cancelled once the item has been shipped or  delivered to you.


How can I cancel items in my order?

                You can cancel an item in your order only till the item is shipped.


In order to cancel an item in your order

            - Log into your Khanna Publishers account and go to the 'My Orders' page

ABOUT KHANNA PUBLISHERS

Khanna Publishers was established in the year 1960, when the founder of this company Lt. Sh. Ramesh Chandra Khanna decided to provide the innate knowledge of the engineering field to the young duding and exuberant minds of the engineering students. Read More