• Total Quality Management & Business Process Transformation ( ISO-9000, QS-9000, ISO-14000, OSHA-18001)
Book Detail
Publication Year 1998
ISBN-13 978-81-7409-239-7
ISBN-10 81-7409-239-7
Language English
Edition Fifth
Number of Pages 916
Preface It is felt that Indian Economy is entering a new era of domestic competition under globalisation. As a result, only those organisations which are quality conscious and cost competitive can survive and thrive in this new emerging environment. It is this environment where a break-through in quality concept is visibly seen by all. Fro the first time in last 50 years the customer is more responsive for quality and is not ready to accept inferior quality. Not only this, he is demanding quality in product, services and in life. Therefore only those industries will survive who are able to upgrade their quality to global standard.
Table of Contents * Quality Concepts and Its Evolution * Quality Gurus * ISO-9000 Series of Standards * QS 9000 Quality Management Systems * ISO-14000 : Environmental Management Systems * OSHA-18001 : Occupational Health and Safety Assessment Series * Quality System Documentation * Quality Audit * Total Quality Management : Methodology and Implementation * Quality Circles * Statistical Process Control * Quality Function Development * Taguchi Methods for Total Quality Control * Just-in-time & Total Quality Management * Failure Mode and Effect Analysis (FEMA) * Defects, Reliability and Availability * Six Sigma Quality Strategy * Business Process Re-engineering * Human Behaviour & Theory X, Y, Z * Leadership & Quality Management * Change Management * Creativity and Innovations * Knowledge Management * National & International Quality Awards * Case Studies * ISO 9000: Quality System Model Elements & Standards * ISO 14001, EMS * OHSAS-18001 Standard.

Total Quality Management & Business Process Transformation ( ISO-9000, QS-9000, ISO-14000, OSHA-18001)

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